SHIPPING & RETURN :
We are committed to your satisfaction and will make every effort to ship your order fast & accurately.
We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer or another platform, please contact the original store of purchase or that platform.
Please take note that you are allowed to return the item and request for exchange if the received item is under one of these 3 cases:
1. The received item has a manufacturing defect (destroyed, molded, spillage, etc.)
2. Our Warehouse Team shipped out item that does not match the agreed specification (e.g. wrong item, flavour, etc.)
3. You purchased a normal price item and would like to change to a higher priced item.
The correct item will be shipped to you free of any shipping charges. If there is an availability issue in terms of product on our side, we will reimburse the amount paid via email and online payment.
REMINDER: Please ensure the correct product, sizes & flavours are selected before proceeding to checkout.
All returns will be reviewed first by Our Team and we reserve the right to reject it if the returned item does not meet the above criteria..
If you returned an item without consulting our Customer Service and it does not meet the above criteria, our Warehouse Team may reship back the item to you..
ALL SALES/DISCOUNTED/PROMOTIONAL ITEMS SOLD ARE FINAL AND NOT ELIGIBLE FOR RETURNS/EXCHANGES/REFUNDS DUE TO CHANGE OF MIND. IN OTHER WORDS IT’S NON-REFUNDABLE..
RETURN PROCEDURE – Fithub.my
Get in touch with our Customer Service representative via e-mail at firstname.lastname@example.org to arrange a return request to the Fithub.my Headquarters. Please include your order details along with photos of the products in the e-mail for the verification and quality inspection purposes.
Once the process has been completed, you will receive an e-mail or whatsapp notification. You will then be required to ship back the goods to the Fithub.my Headquarters.
Do note that the product must be returned in the same condition in which it was received, and it must include all items that were in the original package.
We will process your request within 3 working days upon receiving the goods and an e-mail notification will be sent to you. In the case of refunds, please be advised that the amount paid will be credited within 14 working days from the date of product return.